Impact at a Glance
- 80%+ prediction accuracy
- 50% reduction in damages
- 4 weeks from data receipt to final output and buy-in
About the client
Our client is a leading North American manufacturer of residential garage doors, commercial overhead doors and industrial doors. Having over 5 decades of experience, it offers customers a wide range of high quality, durable products that combine innovation, design and performance.
Business Challenge
Maintaining consistent truck deliveries free from shortages and damage is a major challenge faced by most logistics companies. Predicting damage and identifying shortages of goods from time to time became challenging for the client.
1) Frequent shortages and damages: Almost 35% of truck deliveries resulted in shortages and damage.
2) Increase in number of unhappy customers: Damages and shortages of delivery goods led to an increase in the number of unhappy customers resulting in lowered customer satisfaction levels.
3) Poor forecasting accuracy: It became difficult for the client to predict what factors led to shortages and damage.
4) Losses Incurred: Frequent damage to goods incurred major losses in the business.
Solution:
Completely New Insights using Zuno.Predict’s SignalFactory
- Trip length and number of stops had minimal impact on damages
- The biggest driver of damages was trip complexity – how many unique widths are present on the trip?
- Since shorter trips typically were also less complex, the team got pulled into believing trip length was the most important driver
- Zuno.Predict’s SignalFactory looked at all data, and uncovered complexity as the biggest driver.
Planning Overhaul
We built out a better planning system which integrated Zuno.Predict’s models to identify potential risk areas, and changing the loading plans to minimize complexity and hence damages
Longer-term Fixes
The engineering team started exploring fixes such as greater padding, reinforced edges, etc. based on the findings from Zuno.Predict to minimize damages.
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“The company's digital transformation journey has significantly enhanced customer experience in our industry. As we continue to harness AI solutions to transform our products and services, Cognida.ai has proven to be our trusted partner with their practical approach to AI implementation.”
A VinodCIO
