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AI – Powered
Customer Success

Revenue Management, Dynamic Coverage, Chatbots, Customer 360, and much more!

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How We Help Enterprises Champion Customer Success

ML-Driven Customer Profiling to boost Revenue

  1. Customer retention and churn risk prediction
  2. Cross-sell/Up-sell recommendations
  3. LTV predictions for customer prioritization

AI-Driven Customer Experience Optimization

  1. Conversational bots using generative AI leverage existing knowledge bases to handle L1 issues automatically
  2. Task automation to reduce load on your CX teams

Data-driven Customer 360
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  1. Single view of customer across sales, product usage and customer service
  2. Integrations from and to your existing systems
  3. Pay as you go models

Foundational Data Engineering

We helped several of our customers organize their data and make it analysis-ready: data engineering, data pipelines, knowledge base consolidation across different sources such as Email, Salesforce, ZenDesk, Oracle, etc.

AI Advisory

We partner with our customers in their AI journey helping them discover, and prioritize use-cases, making an AI road-map, prototyping solutions, and finally getting the solutions into production.

We built a predictive model for potential risk of customer churn. Through advanced analytics and machine learning algorithms, the model identifies patterns, trends, and key indicators signaling potential churn.

The solution empowers businesses to enhance customer satisfaction, optimize resource, and sustain long-term profitability.

Impact: Reduce churn by 100bps

The solution integrated data from multiple sources to present a holistic and unified view of customer activity.

We built custom views separately for Product, Customer Service representatives and Executives.

Impact: Unified view improves decision-making 

We built models that pin-point right customers to focus on for revenue maximization in a 1:1200 setup.

Impact: Exposed models as weekly/monthly dashboards for reps.

We built an analytics model that consolidated existing informal knowledge spread across Email, Evernote, OneDrive into a unified Vector DB as a foundational layer for Bots.

The chatbots can query internal data to generate quick answers to customer queries.

We built an AI copilot to help frontline agents provide real-time support. Advanced AI provides instant insights, suggests responses and helps navigate complex customer queries.

Equips agents with intelligent assistance to optimize performance and customer interactions.

 

We have developed a centralized Data Warehousing solution to perform comprehensive analysis on the data integrated from multiple resources.

Tableau dashboards provide valuable insights and a unified view of business data.

Impact: Actionable Insights in less than 4 weeks with 95% effort reduction for report creation.

Our Insights

Blogs

Improve collaboration in healthcare with knowledge management systems

Artificial Intelligence (AI) has been revolutionizing various industries, including healthcare, by offering new ways to improve efficiency and outcomes. One area where AI is making a significant impact is in…
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Blogs

Why Practitioner Engagement is Crucial for Seamless AI Adoption in Healthcare?

How is AI transforming the healthcare industry? AI adoption improves patient outcomes, reduces costs, and increases operational efficiency. However, to develop a successful AI solution you need to involve the…
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Blogs

Transforming Healthcare Delivery: AI Revolution in the Provider Ecosystem

The provider ecosystem faces its own set of challenges, from operational inefficiencies to physician burnout and rising healthcare costs. AI offers the potential to revolutionize the provider landscape by enhancing…
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NLP in Customer Feedback AnalysisBlogs

Customer Feedback Analysis using NLP

Customer feedback is important for businesses. By listening to customers, they can make informed decisions, enhance products or services, and tailor their offerings to meet customer needs better. Positive feedback…
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Blogs

AI in Social Listening: Understand Your Customers Online

We are living in times of online shopping, where customers prefer to purchase through social media.  This market is huge and is expected to grow to $8.5 trillion in the…
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Blogs

The Role of AI in Customer Journey Mapping 

Understanding customer journeys has become paramount for the businesses to strengthen their customer relationship and increase conversion rates. Traditionally, customer journey mapping involved collecting data from surveys, interviews, and website analytics, which was a time-consuming task.…
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Blogs

AI in Healthcare – Perspectives from the Frontier of Innovation

This week, I had the opportunity to attend the AI in Healthcare & Pharma Summit, organized by Corinium Group and learn from some great leaders in healthcare innovation. As someone…
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